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WELCOME TO THE SAP SUPPORT WORLD
You are receiving this e-mail, because you are a Business Objects customer and within your existing contractual relationship and because we, as the supporting partner of Business Objects in this case, have been asked by Business Objects to provide you with rollout details for SAP Service Marketplace on their behalf.
Your S-User ID:
Your customer number:
Dear ,
We are pleased to welcome you as a new superadministrator of SAP Service Marketplace. Within the next days you should receive a letter with your personal user ID and password for accessing SAP Service Marketplace.
One of the advantages of the Business Objects integration into SAP is the utilization of a common support infrastructure, including SAP Service Marketplace as the central pillar of this infrastructure.
Starting July 7 2008, the proven SAP Global Support Backbone will be used to support Business Objects solutions as well. This will provide benefits for all customers and partners of Business Objects. Please keep in mind that the Business Objects support offering has not changed – only the interface for offering it.
As a primary contact of your company for Business Objects, you will find above your personal user ID for SAP Service Marketplace and some information about the first steps you should take. The support integration will be fully completed by July 7 – your starting date for SAP Service Marketplace!
General information
SAP Service Marketplace contains various target group-specific portals that enable collaboration between Business Objects and its customers and partners. As a central Internet platform, it offers you a wide range of information and services. You can log on to SAP Service Marketplace using your internet browser* by entering the following address: http://service.sap.com.
Your portal for all support-related questions is the SAP Support Portal, providing you with centralized access to all the information and applications you need to optimally run your solution. This portal is also used by partners of Business Objects, for example to create customer messages (cases) on behalf of their customers. You can access the portal directly using the link http://service.sap.com/support.
Allocation of SAP Service Marketplace user IDs
With the integration of Business Objects into SAP all named primary contacts have been assigned the role of superadministrator with maximum authorizations in SAP Service Marketplace. All current support users known to Business Objects as named contacts will also obtain a letter with logon data to SAP Service Marketplace. They have been assigned the following authorizations to use the support applications in SAP Support Portal:
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Display customer messages |
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Create customer messages |
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Send customer messages to SAP |
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Confirm customer messages |
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Open service connection |
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Maintain system data |
Your first steps in SAP Support Portal as a new user
The following information helps to make the first steps in SAP Support Portal as simple as possible for you. Please log on to SAP Support Portal and check the following settings under 'My Profile':
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Make sure that your contact data is correct to ensure smooth communication with the support backbone. You can change your contact data under 'My Profile -> My Personal Data'. |
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To use the support applications in SAP Support Portal, you require specific authorizations. Check your authorizations under 'My Profile -> Display my Authorizations'. |
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If you require additional authorizations, please contact your superadministrator(s). These are listed under 'My Profile -> Display my Superadministrators'. |
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Would you like to be kept up-to-date on the latest Support News from Business Objects, or regularly receive support information that is tailored to your needs - such as information about updated documents of interest to you and new functions on SAP Support Portal? Subscribe to the SAP Support Newsletter under 'My Profile -> Maintain my Notifications and Subscriptions'. Here you can also define how you want to be notified about the status of your customer messages (cases). |
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To make access to SAP Service Marketplace as convenient as possible, that is without having to log on again, we strongly recommend that you use Single Sign-On with SAP Passports. You can apply for an SAP Passport directly on the home page of SAP Service Marketplace or under 'My Profile'. |
Your first steps in SAP Support Portal as a superadministrator
As a superadministrator, you are responsible for administrating the user IDs of your company. Please take the following first steps in SAP Support Portal:
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Log on to SAP Support Portal and check that you are listed as a superadministrator (select 'My Profile -> Display my Superadministrators'). |
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Check the authorizations of your users (quick link http://service.sap.com/user-admin -> 'Search and maintain users' -> select 'Search' to view existing users, in the list of users click the relevant user ID in the 'User ID' column -> select 'Authorizations'.). All users should have the authorizations listed above assigned to them. Please check the authorization level and adapt it to your company’s needs (for example, create customer messages on installation ABC). For more details, see the online help and learning map for user administration (use the quick link /user-admin -> 'Documentation or Learning Map'). |
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Check if your company’s e-mail domain has been registered at SAP. This is necessary to enable employees of your company to request a user ID (without authorizations) or a password change by using the self-services on the home page of SAP Service Marketplace. To check the domain, use quick link /user-admin -> 'Maintain e-mail domains'. |
Your main tasks as a superadministrator
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Administrating user IDs |
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Creating new user IDs |
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Deleting obsolete user IDs |
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Registering e-mail domains |
In addition, the administrator is typically responsible for requesting license keys for new systems and for system data maintenance. For more information, see /licensekey and /system-data.
For detailed information about how to perform superadministrator tasks, see the 'Information for new superadministrators' document under the quick link /about-admins. To get a good overview of the support applications applicable in SAP Support Portal, see the 'Learn more' area on the home page of the portal. There is also a Guided Tour available for new users. More useful tips on how to benefit from the many features offered in SAP Support Portal and how to use them most efficiently can be found in the Help function on top of the SAP Support Portal home page.
If you do not receive the password letter by July 7th we kindly ask you to wait a few more days for it – it is on its way. If you urgently need access to the SAP Service Marketplace to create a case for a critical product issue, or if you have questions about your new role as a superadministrator, or if you are not the right contact person for user administration, please contact your Customer Service at the public page http://service.sap.com/contact-bosap.
For all rollout information regarding the Business Objects integration into SAP, see http://service.sap.com/bosap-support.
Sincerely yours,
SAP Service Marketplace team
* A list of all the supported browsers is available at http://service.sap.com -> Get assistance in the FAQ section. In order to access the SAP Service Marketplace, your browser must be configured to allow JavaScript.
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SAP AG, Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany
Sitz der Gesellschaft/Registered Office: Walldorf, Germany Vorstand/SAP Executive Board: Henning Kagermann (Sprecher/Co-CEO), Léo Apotheker (Sprecher/Co-CEO), Werner Brandt, Erwin Gunst, Claus Heinrich, Bill McDermott, Gerhard Oswald, John Schwarz, Jim Hagemann Snabe, Peter Zencke Vorsitzender des Aufsichtsrats/Chairperson of the SAP Supervisory Board: Hasso Plattner Registergericht/Commercial Register Mannheim No HRB 350269
This e-mail may contain trade secrets or privileged, undisclosed, or otherwise confidential information. If you have received this e-mail in error, you are hereby notified that any review, copying, or distribution of it is strictly prohibited. Please inform us immediately and destroy the original transmittal. Thank you for your cooperation.
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